Senior Technical Support Engineer

In a Senior Technical Support Engineer l role based remotely in our Customer Success team, you’ll be responsible for supporting our customers and delivering a world-class support experience. You’ll work closely with store owners to troubleshoot and resolve issues via email, chat, and occasional phone calls.

Requirements

• 2+ years of experience in technical customer support at a SaaS company, or similar
• Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
• Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
• A passion for problem solving: an excitement for a tricky problem or a new challenge
• A sense of urgency and a satisfaction from going above and beyond to provide solutions
• An exceptional eye for detail and excellent organizational and communication skills
• Ability to work remotely and desire to make an impact at a high growth company
• Excellent customer service and English fluency (written and spoken)
• A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
• Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
• Ability to work flexible shifts