Senior Technical Support Product

Awesome Motive Inc.

As a Senior Technical Support Specialist within WPForms, you’ll be responsible for supervising a small group of support team members. You'll work with these team members closely to help guide their professional development, ensure individual and team goals are consistently met/exceeded, and continually reinforce a positive, team-oriented culture.

Requirements

  • At least 1 year of experience managing a team of 2 or more.
  • Excellent English writing and communication skills, including a strong ability to show empathy in your writing. We believe communication is critical.
  • Strong leadership with the ability to step up and take charge.
  • Patience, grace, and a sense of humor.
  • Talent for taking something complicated and explaining it simply.
  • Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines.
  • Exceptional troubleshooting abilities (ie include finding CSS and JavaScript conflicts using browser developer tools, determining whether a plugin could be causing a code conflict).
  • At least 2 years of experience with WordPress.
  • Strong comprehension of HTML and CSS - you can write HTML and apply styling "from scratch".

Benefits

Workplace

✈️ Company retreats
109 remote teams →
We fly everyone out once a year to a five-star retreat where we hangout and share ideas.
⌚️ Flexible hours
109 remote teams →
Flexible Hours. We value people that are self-motivated to produce results, without someone looking over their shoulder.

About

Team (1)

Headquarters

Awesome Motive Inc.'s remote company is headquartered in Palm Beach, United States

Remote team in 3 cities and 3 countries

Awesome Motive Inc. is working remotely from 3 cities like Palm Beach, Spain and Pakistan across 3 countries like Spain, Pakistan and United States with the average temperature of 14Β°C.

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