As a Senior Technical Support Specialist within WPForms, you’ll be responsible for supervising a small group of support team members. You'll work with these team members closely to help guide their professional development, ensure individual and team goals are consistently met/exceeded, and continually reinforce a positive, team-oriented culture.
- At least 1 year of experience managing a team of 2 or more.
- Excellent English writing and communication skills, including a strong ability to show empathy in your writing. We believe communication is critical.
- Strong leadership with the ability to step up and take charge.
- Patience, grace, and a sense of humor.
- Talent for taking something complicated and explaining it simply.
- Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines.
- At least 2 years of experience with WordPress.
- Strong comprehension of HTML and CSS - you can write HTML and apply styling "from scratch".