Customer Success Manager

We’re on the search for a Customer Success Manager with proven experience building relationships and advising clients. As the first point of contact for new users and leads, you’ll help new and prospective clients fall in love with SimpleTexting.

Requirements

• At least 2 years of experience working with customers, preferably in an account management role with a SaaS company
• Familiarity with chat and CRM platforms
• Healthy customer obsession and focus on delivering exceptional client experience
• English is your primary language. Secondary languages are a plus.
• Ability to learn new software platforms quickly
• Self-starter, positive attitude
• Highly organized. You can manage and prioritize several different projects.
• Experience evaluating customer needs, consulting with customers, and offering superior strategic solutions
• Ability to work cooperatively in a team environment, carrying out appropriate hand-offs and escalations