Remote Creative Support Agent (Americas) at Podia

At Podia, we’re building the most creator-friendly platform on the planet to help people sell online courses, memberships, webinars, and digital downloads. And the #1 reason people cite for using us?

Creator-friendliness

Sounds great, but what does it mean?

It means:

Fast, friendly support
Free migrations
No technical headaches
No transaction fees

…and a relentless passion, across our entire team, for helping our creators succeed.

Delivering all of that creator-friendly goodness takes work, and that’s why we need your help!

We’re looking for a super-friendly, tech-savvy, EU-based, experienced support agent who can help our customers make more sales.

Here’s what you’ll do:

Respond to customer tickets via chat and, email. This is priority number one. Remember that whole creator-friendly thing? We’ve got a reputation to protect
Migrate customers (downloading/uploading content, setting up courses, etc…) who need some help switching over from other platforms
Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status
Help our customers with questions about our product, as well as coaching them toward making their first sale
Keep your finger on the pulse of our customer base, helping the team understand what our customers are thinking and asking for

Requirements

We’re looking for a support agent with:

Really, really, really good writing skills, who can rewrite this bullet to make it sound better
Tech skillz. Ideally, you’ve worked in a SaaS company and can take screenshots and record videos for customers like a boss
Support experience. You know what it takes to make customers happier than they were before they met you
Availability from 9am-6pm EST

It’d be REALLY great if you also:

Have created and / or sold an online course, digital download, or membership before
Have experience with Intercom and Slack
Have experience working remotely
Have worked with digital creators before

Benefits

Here’s what you’ll get if you join us:

Competitive salary
Equity in a rapidly-growing company
401(k) match (US-based employees)
Health insurance (US-based employees) and other medical benefits for international employees (like a health and wellness stipend)
Paid family leave
Three weeks of vacation, plus a 1-month sabbatical for every three years you stay at Podia
Work from anywhere with an internet connection
A professional development credit
Annual team retreats with all expenses paid

Sound like you? Want to be part of a smart, nimble, motivated team working hard to build something big?

We’ve been around since 2014, have the greatest customers in the world, and a team that will stop at nothing to help our creators win. If that sounds like something you want to be part of, we want need to hear from you.

We’re looking for candidates in the Americas, and will ask for professional references (both a co-worker and a manager) from any finalist candidates.

To apply: https://apply.workable.com/podia/j/1E71D2FD49/

Creative Support Agent (Americas)

Podia

Benefits

Workplace

About

Remote team in 15 cities and 3 countries