Technical Customer Support

We’re looking for someone to join our growing Customer Support team! Obsessing over our users is one of the key Hotjar values, so you’ll help us continue to deliver outstanding support.

Requirements

• You have great tone of voice and ability to explain concepts clearly
• Experience in a customer-facing role or a troubleshooting environment
• Because of the technical nature of our product, you understand how websites work. This includes being able to troubleshoot HTML and CSS issues in web browser-based developer tools
• Natural at problem-solving – with a huge range of customers using a complex product, it’s a crucial part of the job
• Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working
• Must submit to a background check confidentially processed by our third-party