Senior Technical Support

As a Senior Technical Support Specialist within WPForms, you’ll be responsible for supervising a small group of support team members. You’ll work with these team members closely to help guide their professional development, ensure individual and team goals are consistently met/exceeded, and continually reinforce a positive, team-oriented culture.

Requirements

• At least 1 year of experience managing a team of 2 or more.
• Excellent English writing and communication skills, including a strong ability to show empathy in your writing. We believe communication is critical.
• Strong leadership with the ability to step up and take charge.
• Patience, grace, and a sense of humor.
• Talent for taking something complicated and explaining it simply.
• Ability to prioritize workloads in order to balance an assortment of tasks and meet deadlines.
• Exceptional troubleshooting abilities (ie include finding CSS and JavaScript conflicts using browser developer tools, determining whether a plugin could be causing a code conflict).
• At least 2 years of experience with WordPress.
• Strong comprehension of HTML and CSS – you can write HTML and apply styling “from scratch”.