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🏙 6 locations
🌎 3 countries
11-50 members
About Interview Benefits

Did you start with a remote team or switched later to remote?

In 2012 we started with a team in office, then in 2014 only our Marketing manager was fully remote, and then our Development team began to phase out the office! We started to make 'remote-first' a priority and finally in 2019, we've gotten rid of the office for good!

What are you looking for in a good remote jobs candidate?

- Ability to take feedback well
- Reliability
- Assertiveness
- Past experience working remote is a plus

And of course the most important thing is that they are good culture fit for us!

How to stand out when applying for a remote job?

The video intro is definitely a way to stand out, and not many people take that route (even if you suggest it). Additionally, highlighting your previous experience working remotely is always a plus.

Sometimes, to evaluate whether a candidate is a good fit for a remote role, it helps to meet them in person. For our remote roles, we have been able to meet the candidates in person, and that helps a lot to evaluate the possible dynamics between them and the rest of the team.

How do you measure productivity in your remote team?

Everyone owns their schedules, their 'rocks', their deadlines and their own time. If projects are consistently lagging behind, then we re-evaluate the system and management, but we don't find the need to monitor productivity as such in a remote team.

Where does your remote team work from?

Co-working spaces, coffee shops (our biz dev guy is a regular at Tim Horton's!), working from the beach, home office, etc. On our instagram there are some photos from past years where we shared what the view looked like from where our colleagues were working.

Does your remote team meet in person?

We do meet in person as a team at least 4 times a year, and team members meet among themselves often if they're in the same city. All these in-person meetings are critical for team building, camaraderie, and we always notice how well meetings flow during and after these get togethers.

What's the hardest part managing a remote team?

1.- Communication. You need to improve and build new processes that focus on facilitating communication, but stop short of overwhelming your team with bureaucratic processes.

2.- Documentation. Where in physical offices, there can be room for a little chaos and tribal knowledge, in remote companies you need to push a culture of documenting everything, having structures in place regarding regular meetings, policies, operating procedures, etc.

3.- Scorecards. Quarters fly by and with a physical office, team members talk in person about progress, issues and whether they need help - often these come up organically. With remote, if you want to have any idea if your team's projects are truly done, where there were bottlenecks, and if there are unresolved issues, you need to set up structured meetings and have scorecard checks in order to catch problems early and avoid micromanaging.

How do you communicate in your remote team?

Our main communication channel is Slack and there is not an expectation for receiving an immediate response, however many of us have an alert set up so we get notified when someone pings us by name in a channel or via direct message, but not everyone answers right away, especially since some of us are on different timezones and will only interject later.

When people are caught up in 'deep work', it's not uncommon for them to disconnect from Slack.

How do you handle different time zone challenges?

We always take into account different timezones when we plan meetings, and there have only been a couple of occasions where someone who is about about 7 hours behind had to get up super early for a meeting! We're very considerate about not having people take meetings super late or early on their timezone.

What are your most used tools in your remote team?

Trello! Slack, Confluence, Hangouts, Google Calendar, Google Drive

What's your advice for companies planning to go remote?

You'll be learning as you go, because there is no one size fits all. Always be incorporating feedback from remote team members and make sure that everyone has the same level of access to their peers, managers and documentation. 'Watercooler' conversations need to happen over Slack, especially when a part of the team is remote, and another is together at a physical location.




Engineering culture

Remote tools

Fun facts