Remote company managers are talking about why they are running a remote team and how did they start. They also share ideas about what are the biggest benefits of remote work and why it's here to stay.
Remote team leaders about building a remote team and how are they hiring for remote jobs in their company. They also share tips about how to stand out when applying for remote jobs.
Practical tips from remote companies about managing a remote team – how to measure productivity, where to work from and about planning company retreats to bring the remote team together.
Remote team leaders answering questions about their daily life in a remote team regarding communication, tools and more. They also share tips for companies planning to start working remotely.
Productivity is measured by team leaders on each team, and it depends on the nature of the team. For example, support teams are measured by the number of tickets answered customer’s rating, pace, etc. Our ultimate goal is to make our clients happy with fast and efficient support. On the other hand, the efforts of the marketing team directly affect our sales, so it can also be relatively easy to track the progress by what is working and what is not. So, basically, we use different ways to measure productivity across different teams.
Measures of productivity vary considerably depending on the role.
In some roles, it's quite easy. For example, in sales or support, we can simply look at the number of deals closed or tickets resolved as well as metrics such as customer satisfaction.
In some other roles, such as HR or Accounting, things aren't nearly as easy to measure. However, we've found that if someone isn't pulling their weight it becomes pretty obvious to everyone around them pretty quickly.
In other words, we've found that the worry about remote workers taking advantage of their relative freedom to slack off is overblown. Hire the right people, communicate around expectations and deliverables regularly, and your remote team members will be rockstars for your business.