WordPress Technical Supporters

OnTheGoSystems
๐Ÿ™ 77 locations
๐ŸŒŽ 41 countries
51-200 members

Being an OnTheGoSystems supporter is about helping people.
We are offering work from home with a very strong team of supporters and developers. We work hard and have fun together. As a supporter, youโ€™ll be working mainly in the support forum. Our support team is divided into smaller teams within similar time zones, where supporters can consult and help each other.

You will be replying to questions from clients, debugging issues, looking at configurations and code lines, talking to other team members and escalating issues or features to our development teams.
You will, of course, need to know WordPress inside out including templates, taxonomy, custom post types, and more. And it would be a nice plus if you have some experience with our products (mainly WPML & Toolset).

Itโ€™s important to be a good team player, an excellent communicator, to be creative, straightforward and honest. Youโ€™ll need to have perfect written and spoken English and French as an additional language would be a great plus. When you apply please mention which languages you speak/write.

You do need a reliable strong internet connection (we meet daily Zoom) and self-discipline, especially when you are almost done but thereโ€™s a client reporting an issue that needs debugging.
We are looking for people who know what GIT, WP Loop, PhpStorm, Taxonomy and .MO files are and if they donโ€™t are very happy to learn! We are constantly teaching ourselves new technologies and workflows and we have an intensive training program both for newbies and for experienced supporters.

Above all, we are looking for people who just love WordPress as well as helping others and get satisfaction from resolving problems.

ย  Requirements

- At least 2 years of experience in Customer support
- Experience building websites using WordPress
- Excellent English skills (both written and spoken)
- Outstanding problem-solving skills
- Being able to work one day over the weekend
- Speaking French is not a "must-have" but a huge advantagePreferred time zone: Asian or European.ย 
What we offer

This is a 100% remote position. Candidates must be self-motivated, focused, and organized to succeed.

  • Be part of a team of smart, self-driven individuals.
  • Get a full-time and steady position.
  • Meet and collaborate with team members across the globe.


Perks

  • A generous home-office setup budget to create or improve your work space
  • A yearly scholarship
  • Kindle device and access to our library
  • Paid holidays


We come from all around the world, from many different cultures, speak dozens of languages and we make beautiful products. We invite you to become part of a special team!ย 

To apply: https://www.onthegosystems.com/job/wordpress-technical-supporters/

Interview

The benefits are many. You work with great people from all over the world, you learn from different cultures, you can choose where to work from, and you save money and precious time on commuting (time that you can use to do things you love, or simply spend more time at home with your family).
Laura de Figueiredo ยท General Manager, OnTheGoSystems

Benefits

Workplace

โŒš๏ธ Flexible hours
Some teams need to have more fixed schedules especially if working in support. But some roles allow more flexibility, like developer or marketing roles. As long as you're present for all your relevant meetings and deliver what is expected, you can arrange your working hours as you find it most convenient.

Tools used for remote work

Remote team at OnTheGoSystems is using 3 tools like Zoom, Mattermost and YouTrack when working remotely.

Interview

About

Remote team in 77 cities and 41 countries

OnTheGoSystems is working remotely from 77 cities like Buenos Aires, Perth and Minsk across 41 countries like Spain, India and Poland with the average temperature of 21ยฐC.

๐Ÿ‡ช๐Ÿ‡ธ ๐Ÿ‡ฎ๐Ÿ‡ณ ๐Ÿ‡ต๐Ÿ‡ฑ ๐Ÿ‡ช๐Ÿ‡ฌ ๐Ÿ‡ฎ๐Ÿ‡น ๐Ÿ‡ท๐Ÿ‡ด ๐Ÿ‡ฑ๐Ÿ‡ฐ ๐Ÿ‡ง๐Ÿ‡ท ๐Ÿ‡ต๐Ÿ‡ฐ ๐Ÿ‡ฌ๐Ÿ‡ท ๐Ÿ‡บ๐Ÿ‡ธ ๐Ÿ‡ญ๐Ÿ‡ท ๐Ÿ‡บ๐Ÿ‡ฆ ๐Ÿ‡จ๐Ÿ‡พ ๐Ÿ‡ต๐Ÿ‡ญ ๐Ÿ‡ท๐Ÿ‡บ ๐Ÿ‡ฉ๐Ÿ‡ช ๐Ÿ‡ต๐Ÿ‡น ๐Ÿ‡ท๐Ÿ‡ธ ๐Ÿ‡จ๐Ÿ‡ฑ ๐Ÿ‡จ๐Ÿ‡ณ ๐Ÿ‡ฆ๐Ÿ‡บ ๐Ÿ‡ต๐Ÿ‡ช ๐Ÿ‡ณ๐Ÿ‡ฑ ๐Ÿ‡ฎ๐Ÿ‡ช ๐Ÿ‡ง๐Ÿ‡พ ๐Ÿ‡จ๐Ÿ‡ญ ๐Ÿ‡ต๐Ÿ‡ฆ ๐Ÿ‡ฆ๐Ÿ‡ท ๐Ÿ‡ฏ๐Ÿ‡ฒ ๐Ÿ‡ฎ๐Ÿ‡ฑ ๐Ÿ‡จ๐Ÿ‡ฟ ๐Ÿ‡ฒ๐Ÿ‡ฉ ๐Ÿ‡ฒ๐Ÿ‡ฆ ๐Ÿ‡ง๐Ÿ‡ฌ ๐Ÿ‡ฑ๐Ÿ‡ง ๐Ÿ‡ซ๐Ÿ‡ท ๐Ÿ‡ฑ๐Ÿ‡ป ๐Ÿ‡ธ๐Ÿ‡ฎ ๐Ÿ‡ณ๐Ÿ‡ต ๐Ÿ‡ง๐Ÿ‡ช