Support Specialist

Shogun
๐Ÿ™ 18 locations
๐ŸŒŽ 11 countries
11-50 members
๐ŸŒŽ Worldwide

We are: Shogun, a page builder and optimization platform for eCommerce stores. We have thousands of active users, and weโ€™re backed by some awesome investors, including Y Combinator.



We are looking to add a Support Specialist to our highly-reviewed support team! As part of our team, you'll work with customers to answer their questions, guide them through learning our app, and help identify & resolve issues they may be experiencing with their pages.



Become a true pro at our app, then help users do the same. :)



Responsibilities:
  • New User Education: Welcome new users and provide thorough answers to questions that may arise as they learn the app.
  • Troubleshooting: Communicate with users to understand the issues they're experiencing, and provide updates in a friendly & timely manner.
  • Maintaining Coverage: Help our support team and users by covering certain โ€œtime blocksโ€ during which you will be monitoring live chat and email for inbound messages from users
  • Case Escalation: Collaborate with Technical Support team members to escalate code-related threads or potential bugs.

Requirements:
  • 3+ years of experience doing customer support for a USA based tech company, ideally a software company.
  • Excellent communication and writing skills. Absolute fluency in English is required.
  • Have a great attitude and desire to help people :)
  • Flexibility with working odd hours on a set schedule (dependent on location)
  • Stable high-speed internet connection
  • Experience building a website with Wix, Squarespace, WordPress, Weebly, etc. is great!
  • Knowledge of Shopify is excellent!
  • Basic understanding of HTML and CSS is amazing :)

NOTE: This position is for a full time remote contractor position. We have a fully distributed global team.



To apply: https://boards.greenhouse.io/shogun/jobs/4503789002

Benefits

Workplace

About

Remote team in 18 cities and 11 countries

Shogun is working remotely from 18 cities like San Francisco, Ottawa and Sรฃo Paulo across 11 countries like United States, India and United Kingdom with the average temperature of 23ยฐC.

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