SaaS Customer Support for Awesome Small Tech Company

Sherpa, Inc.
Sherpa, Inc. is seeking a passionate, energetic, detail-oriented individual with a burning desire to provide world-class customer support. Our company is growing very quickly and has an immediate need for more top quality customer service talent.

This Customer Support Representative role is a critical part of our mission to deliver extraordinary customer service to our users. This position requires a solution-oriented problem-solver who will quickly and accurately resolve customer facing problems.

Here's what we're looking for:
  • Experience in Customer Success or Customer Support. 
  • A thirst to resolve customer support requests quickly and correctly. 
  • A great track record of mitigating customer churn. 
  • Excellent communication skills, a great listener. Tech savvy and have experience implementing software on an account per account basis. 
  • Experience working with customer communication and ticketing tools like Slack and Freshdesk. 
Here are some of your responsibilities:
  • Relentless customer support through multiple channels such as Facebook, Freshdesk, email and chat. 
  • Onboarding new customers and training their staff on how to use the Lead Sherpa platform effectively. 
  • Advising our customers on how to improve their performance and increase their return on investment. 
  • Working closely with our product and engineering teams to ensure issues are resolved. 
  • Proactively talking with customers to ensure that they get the most value out of our service. 
  • Conducting webinars with groups of customers to assist with onboarding and product adoption.
Lead Sherpa's team is fully distributed across the world - we're look forward to learning more about you!


To apply: