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Publisher Support Engineer

Mediavine
πŸ™ 20 locations
🌎 1 countries
πŸ€“ 51-200 members
🌎 Worldwide
About Benefits Remote jobs (3)

Mediavine, a fast-growing advertising management company representing over 6100 websites in the food, lifestyle, DIY, and entertainment space, is searching for a technical support engineer to assist in supporting our publishers and work with our engineering team to launch new products. We are looking for someone with the skills of a junior level developer to assist our support team in triaging bugs, onboarding new sites, and solving technical problems for our publishers, but this will be a support role and in addition to technical responsibilities you'll also be directly interfacing with customers.

We are looking for someone who is comfortable explaining technical issues in non-technical ways, and someone who is able to provide excellent service throughout stressful situations. Since you will be working with publishers who may be dealing with difficult issues, we expect you to be able to empathize with our publishers and help de-escalate situations.

Note: While this job is remote, we work a traditional schedule in order to accommodate our clients. Some weekends are required. There is some flexibility in your schedule but it must be pre-approved by your supervisor.

As a Technical Support Engineer at Mediavine, you can expect to:

  • Troubleshoot and resolve support tickets from publishers
  • Move new publishers through the launch process from contracts to live ads on site
  • Work with the development team on plugin rollouts
  • Assist our QA team in testing new releases
  • Work with the support team to triage different technical problems
  • Help to educate publishers on technical concepts & explain in non-technical ways
  • Provide basic tweaks to customer blogs

Note

While this position is remote, we work a traditional scheduled workday to accommodate our clients. There is some flexibility, but it needs to be communicated and pre-approved.

Benefits

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Remote team in 20 cities and 1 countries

Mediavine is working remotely from 20 cities like Seattle, Denver and Chicago across 1 countries like United States with the average temperature of 19Β°C.

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