With dozens of beautiful spaces built for travel and life, Holt is at the forefront of the dynamic short term rental marketplace. We operate in two countries (US & Romania) and three cities (NYC, Aspen & Bucharest). Whether a guest stays two days, two months or two years, in a studio or a six-bedroom, Holt ensures a unique, yet consistent experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we’re taking stay further for guests all around the world.
Our Guest Experience team is the voice of Holt for our guests. Our core mission is to deliver jaw dropping experiences to guests with questions, requests, or issues. We field hundreds of interactions daily, and we’re growing at a breakneck pace, along with Holt itself.
We’re looking for customer-focused problem solvers to join our customer service team and help us field reservations requests, troubleshoot guest issues, and take our guest experience to the next level. With guest requests coming in at all hours, our Guest Experience agents are responsible for speaking directly with guests and working closely with our city teams to deliver on our brand promise and ensure the needs of our guests are met. If you are hard working, empathetic, solutions oriented, and ready to jump into the startup world then this is the job for you.
Our Guest Experience agents are currently located in the Philippines, Romania, the US and Mexico.
At Holt, you will:
What we look for:
*We are looking for multiple talented people no matter their location, but need at least one person within 1 hour of Eastern European Standard Time who speaks fluent Romanian.**Bonus points for Spanish speakers
What we offer:
To apply: http://bannerliving.com