Customer Support Specialist

AgencyAnalytics
πŸ™ 8 locations
🌎 5 countries
πŸ€“ 11-50 members

We're seeking an experienced customer support champion for our highly successful SaaS application. This isn't your typical "customer service" position! You'll be joining a small, tight-knit, and highly committed team that is passionate about helping customers reach their business goals using our product. Almost all of your customer correspondence will be done using Intercom. No phone calling required. It is highly preferable that you have a background in SEO or digital marketing so you can relate to our customers. This is a remote position and for Canadians only. The timezone is PST/PDT.


Responsibilities

  • Respond to customers inquiries via Intercom
  • Create knowledge base help articles
  • Escalate issues/bugs to developers
  • Other projects (handling feature requests, improving internal documentation, etc)


Experience Required

  • 2+ years in a similar technical support role for a SaaS
  • Moderate understanding of SEO and/or Digital Marketing
  • Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media, etc)
  • Advanced written communication skills
  • Native / Bilingual English


Salary

  • $50,000 CAD


Benefits

  • 100% remote position
  • 3 weeks vacation
  • Profit sharing
  • Employee benefits plan
  • Unlimited personal days

To apply: https://weworkremotely.com/remote-jobs/agencyanalytics-customer-support-specialist

Benefits

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Every quarter we distribute profit amongst the team based on performance
12 remote teams →
🌞
We offer 3 weeks paid vacation each year, but as long as it’s within reason, we typically don’t even keep track
81 remote teams →
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Paid Sick Days – Life happens, and everyone needs a day off from time to time. Sick days are paid and are not deducted from vacation time
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Competitive Salary – We hire rockstars. If you’re good at what you do, we believe that you deserve to be paid appropriately
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No Deadlines – We prefer a project take longer if it means producing exceptional results
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Self Directed – We trust our staff and believe in giving them 100% control to do what they do best
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Small Team – We are a team of less than 10 people which means that your work matters

Workplace

⌚️ Flexible hours
As long as you get your work done, you can choose your own hours

Tools used for remote work

Remote team at AgencyAnalytics is using 5 tools like Zoom, Intercom and Google Drive when working remotely.

About

Headquarters

AgencyAnalytics's remote company is headquartered in Toronto, Canada

Remote team in 8 cities and 5 countries

AgencyAnalytics is working remotely from 8 cities like Toronto, Denver and Chicago across 5 countries like United States, Canada and Australia with the average temperature of 25Β°C.

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