Customer Success Specialist

AgencyAnalytics
πŸ™ 8 locations
🌎 5 countries
πŸ€“ 11-50 members
πŸ‡ͺπŸ‡Ί Europe β›© Asia πŸ‡¦πŸ‡Ί Australia
We're seeking an experienced, high level customer success champion to service our European, Asian and Australian customers of our highly successful SaaS utility. This isn't your typical "customer service" position! You'll be joining a small, tight-knit, and highly committed team that's passionate about helping customers to reach their business goals using our product. Most of this will be done using intercom and salesmachine for communication and zoom to provide screen sharing demos.

Responsibilities
  • Respond to customers inquiries via Intercom
  • Perform one on one screen share demos
  • Run training sessions for new accounts
  • Perform account setup and similar "account executive" type functions
  • Reach out to low performing accounts to reduce churn
  • Increase onboarded and active accounts

Experience Required
  • Timezone in UTC +3 to +10
  • 3+ years in a similar customer success or technical support role for a SaaS
  • Moderate to advanced understanding of SEO / Digital Marketing
  • Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media etc)
  • Advanced written communication skills
  • Native / Bilingual English
  • Fluent in French or Spanish (bonus)
  • Experience at a digital marketing agency (bonus)
  • Experience running your own website (bonus)


Benefits
  • 100% remote position
  • 3 weeks vacation
  • Profit sharing
  • Frequent promotions
  • Fun working dynamic
  • Unlimited personal days
  • Autonomy and flexibility

To apply: https://agencyanalytics.com/company/careers/customer-success-specialist-overseas

Benefits

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Every quarter we distribute profit amongst the team based on performance
12 remote teams →
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We offer 3 weeks paid vacation each year, but as long as it’s within reason, we typically don’t even keep track
84 remote teams →
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Paid Sick Days – Life happens, and everyone needs a day off from time to time. Sick days are paid and are not deducted from vacation time
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Competitive Salary – We hire rockstars. If you’re good at what you do, we believe that you deserve to be paid appropriately
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No Deadlines – We prefer a project take longer if it means producing exceptional results
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Self Directed – We trust our staff and believe in giving them 100% control to do what they do best
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Small Team – We are a team of less than 10 people which means that your work matters

Workplace

⌚️ Flexible hours
As long as you get your work done, you can choose your own hours

Tools used for remote work

Remote team at AgencyAnalytics is using 5 tools like Zoom, Intercom and Google Drive when working remotely.

About

Headquarters

AgencyAnalytics's remote company is headquartered in Toronto, Canada

Remote team in 8 cities and 5 countries

AgencyAnalytics is working remotely from 8 cities like Toronto, Denver and Chicago across 5 countries like United States, Canada and Australia with the average temperature of 21Β°C.

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