Customer Success Manager

Canny
πŸ™ 5 locations
🌎 4 countries
πŸ€“ 1-10 members
Company


Canny helps SaaS companies build better products by being better at listening to and acting on user feedback.


The benefit of working with SaaS companies is that our work impacts technology in virtually every sector (education, medicine, tech, and so much more). We're using what we're great at, building great products, to have the impact we want to have on the world.


  • Early-stage startup, 4 person team
  • Over 500 customers, including industry-leading companies like Lyft, Bench, MongoDB, and Compass
  • 100% remote
  • Bootstrapped, profitable, and growing – we are our own bosses


For more info, check out our blog or team page.


Role


We're hiring a customer success manager to ensure our customers are successful at using Canny. As the main point of contact for the majority of our users, you'll play a key role in our success


Responsibilities
  • Be the main point of contact for customer support via live chat
  • Become intimately familiar with Canny's product in order to field technical/product-related questions
  • Give customers demos during the onboarding process
  • Identify opportunities to improve onboarding, engagement, and retention
  • Help us build our enterprise sales process


Qualifications
  • You have 3+ years experience crushing it in a customer-facing role
  • Empathy is second nature for you; you enjoy helping people solve their problems
  • You can digest and effectively communicate technical concepts across audiences of varying technical ability
  • You're great at coming up with ideas for increasing product adoption and customer retention
  • You're a team player with high level of integrity; you're productive working remotely


Tools
  • Intercom (live chat conversations)
  • Missive (email + team collaboration)
  • Zoom (customer demos)


Apply

If you think you'd be a great fit for this position, shoot us an email. Please include your resume, tell us why you want to work at Canny, and share your favorite GIF.

To apply: https://jobs.canny.io/customer-success/customer-success-manager

Benefits

Workplace

Tools used for remote work

Remote team at Canny is using 6 tools like Zoom, Slack and ClickUp when working remotely.

Engineering

πŸ‘‹ Daily standups
Post what you're working on to the daily #standup channel thread in Slack.
🀝 Pair programming
We have quarterly offsites where the whole team meets up in person. We typically only pair program during these offsites.
🚚 Continuous delivery
We use CircleCI to run our extensive linting + unit tests before any PR can be merged into master.

About

Remote team in 5 cities and 4 countries

Canny is working remotely from 5 cities like Norwich, Wilmington and Tallinn across 4 countries like United States, Canada and Estonia with the average temperature of 23Β°C.

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